Policy & FAQs

All appointments will require a NON-REFUNDABLE/NON-TRANSFERABLE booking fee in order to schedule your appointment. This fee will go towards the remaining balance at the beginning of your session. If you need to cancel or change your appointment, kindly advise us within 72 hours of your scheduled appointment to avoid loss of payment.

Cosmetic tattoo procedures and all other services are subject to sales tax. Final payment will be collected on the day of your appointment. All major credit cards and cash are accepted.

One-time rescheduling is allowed. After rescheduling one time, we will require full payment in order to hold your appointment. If you are rescheduling, your deposit will only be validated until the following month. Anything over a month out will result in a loss of your deposit and you will be required to provide another commitment fee in order to rebook.

We ask that you reschedule or cancel at least 72 hours before the beginning of your appointment or you may be charged a cancellation fee of 100% of the price of your scheduled session. In the event of a no-show/last-minute cancel situation, clients will be responsible to pay 100% of the total value of the appointment fee and may attract an inconvenience fee of $100. A new deposit will be required to reschedule if given the opportunity. No-shows will be BANNED from booking INDEFINITELY. Cancellations within 3 days from your appointment will be charged the full amount unless we can resell the booking within that timeframe. I will do my best to meet your scheduling needs and request that you adhere to our cancellation policy. Failure to reschedule within this timeframe will result in a loss of your total commitment fee, and a new commitment fee will be required to book another appointment. We ask that you please consider traffic or any other variables that may occur.

Please be courteous to other clients by coming in on time for your appointment. We can only allow a 10-minute grace period. If you are more than 10 minutes late to your appointment, you may have to reschedule and fully rebook with another commitment fee or pay an inconvenience fee of $25+.

It is very important that you read through, and follow your pre-care instructions to ensure the best results. 50% of your results have to do with your pre and after-care.

All results vary per person depending on; skin type, genetic predisposition, lifestyle, existing hair, bone structure, blood type, age, sun exposure, medications, etc. If you've had any work done by a previous artist, (this includes possible color corrections) please submit 3 CLEAR photos to [email protected] to get approved PRIOR to booking. Selfie instructions: The photo must be free of any makeup and/or filters It is best to stand in front of (facing window, or any natural light) window. Make sure the lighting is behind the camera. Take a photo with your head slightly to the left, slightly to the right, and straight forward All foreign retouches will be considered as a new set of brows. Please book accordingly All previous work is considered a full service and is subject to an extra charge of $100 depending on the severity of each case.

Permanent makeup sessions are usually a 2 part service. Second sessions are required to ensure that nothing was missed by observing color retention and to possibly make adjustments. Second sessions must be booked within a time frame of 6-8 weeks of the initial procedure during the week only. Weekend appointments are limited and therefore are reserved for NEW permanent makeup appointments. If you wish to book after-hour appointments, please add this selection to your cart at an additional cost. It is best to make your follow-up appointment at the end of your first session to guarantee availability. If you do not make your second session appointment at your initial session, it will be your responsibility to reach out to us for your follow-up appointment as you are not able to book the appointment on your own. Keep in mind, appointments/reschedules made after the 8-week mark, will be subject to an extra fee IF space is available. One-time rescheduling is allowed also IF space is available to accommodate your touch-up appointment. Lastly, it is your responsibility to fill out all medical forms prior to each appointment. If you do not fill out your form and find yourself having to fill out a form during your session, there will be a late fee for the inconvenience. We are not liable for any changes to the brows once the final decision has been approved during consultation. To ensure satisfaction, please carefully review the drawn shape, and color prior to starting the tattoo process. It is preferred that you wear a black top to your appointment. Please be advised that if you are a contact wearer, it’s recommended that you bring your case with you to remove them during your session for purposes of your own comfort. Since this is a service, there are absolutely no refunds for the services provided. All transactions are final. Pre and post-care instructions can be found on this website. It is the client’s responsibility to read and follow all instructions given. In your kit, you will be given aftercare ointment that should last throughout the first and second sessions. If you happen to need another at your touch-up session, a fee of $8 will be added to your final payment. Pricing is subject to change without prior notice. No extra guests are allowed in the treatment room for sanitary purposes. No extra guests are allowed in the studio unless there is a language or health barrier. Otherwise, please ask first. Sorry, we love children but there are no children allowed. For sanitary purposes, and for reasons of keeping a nice, and calm environment with no distractions at our establishment. During both phases of the procedure, we’d kindly prefer to keep talking to a MINIMUM, as the movement of the mouth can cause a bit of instability during the already lengthy process. Please be courteous to others, and come prepared with accessible reference photos of the style of brow you like that most resemble your natural shape and brow hair texture - Even photos of how you like to wear your makeup are acceptable. You may want to prepare by deliberating different shapes, styles, and lengths ie: round, straight, arched, thick, thin, etc.. Knowing what you want, and or do not want ahead of time will save a lot of your appointment time. Your session is long enough, and we are scheduled for only a certain amount of time per client. If we find that you are too indecisive, we would prefer to wait until we know that you are 100% sure to proceed. We reserve the right to refuse service to any client for any given reason. If you’re looking for perfection, permanent makeup may not be the right solution for you. Many factors contribute to natural asymmetry including but not limited to bone structure imbalance that makes it nearly impossible to achieve perfect symmetry. At our place, we reserve the right to refuse services to any client for any given reason.

Pregnant or nursing Those with dark pre-existing eyebrow tattoos, or permanent makeup. Either must be light enough for me to cover. I ask anyone with previous work done, to send an email with a clear photo of their eyebrows, WITHOUT makeup for evaluation to [email protected] Anyone under the age of 18. History of keloids or hypertrophic scarring If you are prone to post-inflammatory hypo-pigmentation (Please email us to schedule a patch test to see if you are eligible to receive service. Diabetic, anemic, or have blood deficiencies Chemotherapy (must consult your doctor, and have written consent) Any treatment, medication, viral infection, and/or blood diseases that compromise the immune system/ healing would make you NOT a good candidate for permanent makeup. Pacemaker or major heart complications Organ transplant Skin irritations or psoriasis near the treated area (rashes, eczema, sunburn, acne, etc). Sick (cold, flu, etc). Those with allergies to alcohol or numbing agents. Accutane in the past year Chemical peel within 2 weeks of your appointment Botox in the past 2 weeks Heart conditions, uncontrolled high blood pressure, poor general health